What to include
- Your name and the email address or telephone number associated with the interaction.
- The DataPro service, WhatsApp conversation, or transportation company involved.
- A brief description of the information you want deleted.
- A safe way for us to contact you about the request.
Do not email passwords, access tokens, full payment-card details, or identity documents. If additional verification is necessary, we will provide an appropriate next step.
What happens next
- We acknowledge the request and identify the relevant DataPro service or customer.
- We verify the requester’s identity and authority using information appropriate to the request.
- We locate information controlled by DataPro or notify the business responsible for it.
- We delete or de-identify eligible information and communicate the outcome.
We respond within the period required by applicable law. Complex requests or information held for multiple businesses may require additional time, in which case we will provide an update.
Information that may be retained
Some information may be retained when reasonably necessary for legal obligations, fraud or security prevention, dispute resolution, contractual recordkeeping, or the establishment or defense of legal claims. When deletion is not available, we will explain the applicable reason where permitted.
Information controlled by another business
DataPro often provides technology on behalf of transportation companies and other business customers. If that business controls the requested information, we may refer the request to it or assist it in responding. Information held independently by Meta or WhatsApp must be requested from those providers under their own procedures.
Other privacy requests
The same email address can be used to request access to or correction of personal information. For more details about DataPro’s practices, read our Privacy Policy.
Contact
Email support@dataprocomputers.com with the subject Data deletion request.